FAQ's

Q:  Can I register for the Madness over the phone?

A:  Unfortunately no, every parent must sign a waiver for their child to participate in camp.  You can register online, by fax or in-person.

Q:  What is the deposit for and what if my child cant attend after I have paid the deposit?

A:  The deposit is used to guarantee a place for that particular week.  The deposit will be used towards the camp fee.  All deposits are non-refundable but can be transferred to another camp week if you realized you will not be able to attend.

Q:  Where do I drop off/pick up my kids?

A:  You can drop your kids off in the Arillaga Family Recreation Center located at 700 Alma Street, Menlo Park. 

Q:  What is your refund policy?

A:  We do offer refunds less a $15 cancellation fee and all refunds will be prorated according to out policies.

Q:  What are the dates and times of camp?

A:  Our program begins Monday, June 23rd and ends Friday, August 15^th, 2014.  Menlo Madness will open at 8:30am and end at 4:00pm unless your child is enrolled in extended care until 6:00pm.  Mini Madness will open at 8:30am and end at 2:00pm unless your child is enrolled in extended care. Munchkin Madness will open at 8:30am and end at 12:00pm.  Please do not be late picking up your campers!  If your child is picked up later than the scheduled camp time more than once per week, you will be charged for that week’s extended care.  This late pick up policy will be strictly enforced.

Q:  What are your sign-in and out policies?

A:  Our primary concern is your child’s safety.  Therefore, you must sign your child in and out each day.  Please be sure to send a note if someone other than an authorized individual will be picking up your child.  Make sure they know our sign-in and sign-out procedures.  We will also ask for a photo ID. 

Q:  What if my child is sick or cannot attend a day of camp?

A:  Parents are asked to call the office early in the morning if your child will be absent from the program.  We do not refund for missed days.

Q:  Do you provide lunch?

A:  No, children must bring their own lunch and drink.  Please try to provide healthy lunch items.  If lunch items require utensils, provide plastic utensils.  Do not send a lunch that needs to be warmed up (Please, no glass). However, our program provides an afternoon snack. If your child has a food allergy or dietary restriction, you must inform camp staff and make a note of it on the liability form.

Q:  What do you do in the event of an emergency or disaster?

A:  In case of an emergency or disaster, your child will be temporarily relocated to the Arillaga Family Gymnasium or the Council Chambers at 701 Laurel St., Menlo Park.  Both locations will provide safe and temporary accommodations for your child until an authorized adult can pick them up.

Q:  What should my child wear to camp?

A:  Children are encouraged to come in comfortable clothing suitable for the weather and recreational activities.  Play clothes should be worn, so that your child may play freely and not worry about accidents or stains.  Sneakers are recommended almost every day, but pay close attention to the “Madness Buzz” newsletter in case sandals are suggested.  In selecting clothes for camp, think “Function, not Fashion.”

Q:  What will my child do on swim day if they are not a strong swimmer?

A:  The swim center has a wonderful shallow pool for our non-swimmers. Please note on your child’s emergency card if they do not have any swimming ability.  All children must prove their swimming ability to a lifeguard before they are allowed in the deep end of the “Big Pool.”  On swim days the children must bring a bathing suit, towel, and sunscreen.  Please do not bring pool toys as they are not allowed in the pool.